Folk may be interested in the following exchange over the last week after the shambles last saturday
me to EFL
"you must be aware of the many problems with Ifollow …….Can you please either ensure a decent service or find another provider/agent."
EFL to me
if you are experiencing any technical difficulties, you will need to contact NeuLion, our partners who operate the iFollow system on behalf of the EFL. They have a dedicated specialist support team you can reach via the 'live chat' option on your club website,
me to EFL
"I have used the "live chat" option on several occasions. My decision to alert you is because the problems keep persisting despite constant complaints via the chat line. I seriously think you need to either find a new partner or get Neul.ion to get their act together.
EFL to me
We have passed this over to our technical support providers, NeuLion for their information, who will be in touch with you in due course.
Neul.ion to me
Thank you for contacting iFollow support.Please accept our sincerest apologies for the problems you had been facing trying to access iFollow match content
We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.Kind regards,Amdad - iFollow Support
I'm not holding my breath but lets see what happens. Better so far tonight And if we keep badgering...…...