To be honest living as close as I do I'll never need to phone!
It's going to be a major decision to get my refund for several reasons, not limited to the great group of people who i sit in or around (won't know till tomorrow what they're planning to do), I have a great seat with a great view which I'd hate to lose and like I say, living behind the Chaddy, it'd be VERY hard to ignore match day lol ... I've been in that seat 20 years this year ( it was my 1st priority after leaving the RAF ) and a fan a lot longer having missed out on so much in the late 80's/early 90's ..
I don't have an issue with anyone and what they choose to do, it's just I'm still a little too wound up to make a real n proper decision right now!
It is what it is, and it'll be what it'll be!