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Guest walshy
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Basacly my laptop is wireless and it is in range and picking up the signall from my wireless internet. I click "connect to network" then enter the WEP key (26 key) and it then shows me a message "please wait while windows connects to the WANADOO-5570 network." As soon as it is done it just returns to the page that shows me there is a wireless network in range. Please help. Thanks

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Are you connected though Walshy? Check on the little graphic in the bottom right hand corner

 

Like this:

 

laciq9.gif

 

- just roll your mouse pointer over it - what does it say? Does it have a little red cross on it? or a yellow/black exclamation mark?

 

Does it say "Limited or no connectivity"? What is the signal like to the network?

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Okay I think I may have pinned it down to where the problem is.

 

I need the make of your wireless router and the make of you Laptop please.

 

Ok tell me if this isn't the correct info but:

 

Router/modem is the wanadoo live box

Laptop is a medion mim 2230

 

If this is wrong i'll try and correct it

Edited by walshy
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Anyways, on your laptop - open up the MS command prompt (it's in START MENU>ALL PROGRAMS>ACCESSORIES>COMMAND PROMPT

 

Run it, at the command line type EXACTLY:

 

cd\

 

Make sure you the command prompt has changed directories to C: you will see:

 

C:>

 

Now type in EXACTLY:

 

ping 127.0.0.1

 

and post back what the results are.

 

Cheers.

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Pinging 127.0.0.1 with 32 bytes of data:

 

Reply from 127.0.0.1: Bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: Bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: Bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: Bytes=32 time<1ms TTL=128

 

Ping statistics for 127.0.0.1:

Packets: Sent = 4, Recieved = 4, Lost = 0 <0% loss>,

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

 

 

Sorry about the long reply time.

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Okay there's nothing wrong with your laptops NIC.

 

Before we start having a look at the settings on the router, I would like you to turn your laptop off, Pc off and remove the power to the router, unplug the ethernet cables REMEMBER WHERE YOU TOOK THEM FROM.

Leave it off for a minute.

Connect the ethernet cable to the Livebox. Power on the Livebox

Put the other end into your pc.

Power on your pc

Make sure you have connection.

Power on your laptop.

 

Believe it or not 90% of problems can be sorted by turning everything off. See what happens

 

If you are still unable to get a wireless connection on your laptop we'll go to your internal admin on the LIVEBOX.

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Ok done what you said and no such luck. Still picking up my livebox (and now a sky one.)

The only difference now is it keeps saying "acquiring network address"

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Login for admin if oyu haven't already...

 

Leave it open...

 

Next, please could you go START MENU>RUN - type in

 

cmd

 

- and RETURN. Next type in

 

cd\

 

like before and RETURN. Then type:

 

ipconfig

 

and RETURN. Please post what it says there.

 

Cheers Walshy, were getting there now!!

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What I'd do Walshy is try and get a firmware update from orange/wanadoo/ or inventel and an update disk as well. If it goes down again. Just unplug it again, press the 1 button on the base and reconnect again.

 

Glad you are up and running again.... I'm late for the quiz!

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