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Just a fan

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Posts posted by Just a fan

  1. I suppose all these latics fans who wanted furman to show loyalty and see out his contract also want Micah Richards to see his out his contract ? Thought not ... Nout as fickle as a football supporter

    As someone said earlier its nothing to do with loyalty. If he had three years remaining and wanted to leave that's fine, just do what matt smith, mvoto (hopefully not) have done and leave after they've got us out of trouble

  2.  

    As you would be physically and mentally unable to choose at birth, I imagine that the majority of those living in London would insist on stating Man Utd on behalf of their new born. "It's are clab, ya knar son. Only 200 bleedin' miles for 'ome games".

     

    Apologies for the attempt at typing Cockerney.

     

    It always amuses me when a southerner tells me their a man utd and then try and justify why they aren't a glory fan

  3. The issue I have at present is many at the club look at the fans with disdain, fans are tolerated but too often we are criticised by the very people that have the begging bowls out time and again and I for one am sick of it. We're labelled as :censored: fans time and again yet after what we have endured in the last 19 years I reckon we have some of the most committed, loyal and tolerant fans around.

     

    One of the best quotes I've read in a while (although im paraphasing) is that one of the most important things the new owners of man city did was to make the fans feel valued and important, to the extent of having employees ring fans after their 1st visit to the ground to see how they found it etc.

     

    Not saying we should go to that extent but in all honestly how many of us feel valued by the club? Or feel like they are treated with disdain by the club? I'm with oafcprozac on this and feel we are tolerated because they need our money

  4. The club's customer service policy is rotten from top to the bottom, one or two are great but every one else sees a complaint as an inconvenience to them and a personal insult, rather than the paying customer feeling aggrieved. Time and time again issues are raised and we get a representative of the club on here whining about they're doing their best. Well perhaps you are, but your best often is not good enough in satisfying the demand of the paying customer.

     

    Alan Hardy would take ownership of an issue and discuss matters personally with you, ok half the time it was mostly piss, wind and excuses (sorry Alan but that's true) but at least he had the time to tell you nothing would change, and give you the excuses as to why that would be. Now at best, the complaints process is ambiguous, the same issues are mentioned on here and complained about time and again, yet very little ever gets done. Now i'm hearing that people are in communication with the club yet very rarely get a reply, never mind a satisfaction response. I would love to see if even the club has a Supporters' Charter it adheres to? The attitude from too many in the club is, "that's yer lot. what else do you expect us to do?" I know finances are tight, but the minute details are the things to get right before you move onto grander ideas. The club needs one contact to liaise with fans and take ownership of communications from fans on a one to one basis, whether that be replying to emails, letters or telephone calls. reassure people their concerns will be heard and their issues will be put to the person responsible - whether that be catering, publishing, website, club-shop, marketing, ticketing, access for disabled fans etc, etc

     

    We are a PROFESSIONAL football club, but are run in such an amateurish way that it is no wonder fans have walked in droves. It's not always the product on the pitch that makes people think, why the hell should I bother?

     

    You can have all the shiny new stands in the world, but if you have the same attitudes to delivering your brand and that's what Oldham Athletic is in 21st Century Society, sport is big business, ok we're a smaller version of the bigger sporting brands but if you are not offering people what they want in terms of quality all round experience, then your customer base will continue to dwindle and eventually wither and die. A few fans will lap up anything, however increasing numbers want quality and availability for their precious pound in their pocket. They want pies available after twenty past three, they want a cold beer that's not out of date, they want an accessible website with an easy to use interface, they want their Latics Player to work in Sydney or Sholver, they want a quality programme that has been properly proof read, not riddled with factual errors, they want replica shirts that are available in the club shop year round and that are quality enough not to fall apart after a few washes - all little things that could be rectified by more attention to detail.

     

    Fantastic post! Agree 100%!! Compare the club now to 10 years ago and we have gone downhill massively in all departments

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