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Supporters or customers ?


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There are 4000 Latics supporters who will attend games while Latics are in Division 1 hail rain blow snow. The rest are customers and need to be encouraged,and will attend for a winning team, in good weather,and favourable personal circumstances, whatever. So why on the same day that Simon complains about attendances, are we asking concessions to buy tickets in advance. Some will treck down to Boundary Park, some won't be bothered and some will not be able to. There will some concesions who won't make it to Burnley tomoorow because they won't have a concession ticket and by the nature of being concessions can't afford the entry price. So why do Latics and Burnley decide to put barriers to entry in place, and therefore have empty seats with nil £ on their back. Join the real world football, as well as supporters football has customers.

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The £15 for all on the night can't be down to us can it.

You would hope that Alan hardy and his Burnley counterpart discuss the pricing as we have an equal stake in it. What happened to pay on the night for concessions. The world's gone mad health and safety and PC and all that presumably rule the day,rather than business sense in a falling market.

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There are 4000 Latics supporters who will attend games while Latics are in Division 1 hail rain blow snow. The rest are customers and need to be encouraged,and will attend for a winning team, in good weather,and favourable personal circumstances, whatever. So why on the same day that Simon complains about attendances, are we asking concessions to buy tickets in advance. Some will treck down to Boundary Park, some won't be bothered and some will not be able to. There will some concesions who won't make it to Burnley tomoorow because they won't have a concession ticket and by the nature of being concessions can't afford the entry price. So why do Latics and Burnley decide to put barriers to entry in place, and therefore have empty seats with nil £ on their back. Join the real world football, as well as supporters football has customers.

Well you have will have to pay in advance its the rules people will have to learn.

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Well you have will have to pay in advance its the rules people will have to learn.

Yes but some will not bother to learn. In today's economy the customer is king and business' need to bend over backwards to make it as easy as possible for customers to pay at the right price

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Football supporters are rarely viewed as customers by any football club.

 

You get your 'core' fan base - which basically you can treat as badly as you like and they will still turn up next week begging for more wearing the latest fashion monsterosity to be called a football shirt eating something almost, but not quite, totally unlike food.

 

There is an argument that 'customer service' can alter this figure by a %, at best 10% either way I'd guess. But I'd still argue that it will return back to the 'core' no matter what 'customer experience' is on offer if the football on offer is the same.

 

Then there is the 'glory hunter' briggade. These turn up based on the quality of football on offer and swell the core fan base whilst the success is maintained.

 

This can range from the few hundred of 'lapsed fans' that will come if the team are in the top 6 / winning a few games / beat a big team in the cup previous week, up to a trebling of the gate if we get a good cup game / are in the end of season play-offs / are at the death of the season and something is at stake (promotion / relegation).

 

Glory hunters are part and parcel of football and every club has them, and will retain them when they are doing well.

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If by bad planning i end up going to the outlaws and dipswich are at home,the father in law gets me a ticket.As he lives in Stowmarket all he has to do is pop in the local newsagent to pick up a ticket,they been sellin em for years.

Perhaps theres newsagents in places around Oldham would do the same thing,cant be that hard to set up.

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Why not just ring the club shop, pay for your tickets by card and have em posted out to you? thats what I do, saves trecking to the shop, and you can still get conseissionary prices! and they cant tell you your over 16 :)

 

 

Surely if you buying a concessionary ticket you can't pay by card as you have to be 16 to get a card that you are able to use over the phone in the first palce?

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