OAFCBilly

1 hour ago, simplythemostimportantkick said:

 

Shit the bed !! So this answers my question.  Gonna be in the non atmospheric end again then !! Rubbish that. 

West stand we’ve sold 1200+ in

East Stand we’ve sold 1354 which is the first allocation of tickets they gave us

Got about 800 tickets left, reckon we will shift 100/200 next couple of days. Unsure on POTD atm

Both stands will be packed and bouncing so fans shouldn’t worry about being in a “non-atmospheric” stand

17 hours ago, deyres42 said:

Could be some disappointed families if that allocation doesn't increase.

That was for general sale.

For the most part it's been 2 per season card this season when on sale to season card holders.

And then 4 per person when on General Sale.

That's the policy. We've had few complaints. I'll take that.

10 minutes ago, Monty Burns said:

150?

194

Ha ha

24 minutes ago, HarryBosch said:

 

 

We should be able to get tickets via osmosis in this day and age - #BillyOut 

1 minute ago, deyres42 said:

I've certainly got no issues with anything said, just think policy is wrong and might come back to bite you someday.

Good to hear, but I was a bit brash in my responses at times, so apologies 

we’ll genuinely take that on board. Is one for us to consider. I only started in September and this is my first time dealing with games of this “magnitude”, so nothing is being done perfectly and we aren’t going to please everyone. 

If it does come back to bite us, then we will live and learn from it  

5 minutes ago, 4oakslatic said:

Let’s hope his fishing trip doesn’t cause oafc billy issues at work. Lovely to hear from u Billy but IMO you should refrain from commenting in future.

I’ll take that on board  Thanks

don’t think it’ll cause issues at work though, nothing I said was slanderous or derogatory, simply had a discussion with a fan over a policy we’ve got in place. All up for that, do get what you and others are saying though

3 minutes ago, welshgaz said:

Fair enough Billy but I've felt uncomfortable at times with some of the posts back to Eyresy. 

 

Being on here is just asking for trouble. 

Yeah I get that. Can only apologise to Eyresy if I was out of order or too full on. Was only trying to explain the reasoning behind 4 ticket per customer. Perhaps I was a bit too brash so will make sure it doesn’t happen again, you live and learn!

Maybe you’re right... it’s something for me to consider  

1 minute ago, welshgaz said:

With the way our owner fires people off, I'm not sure if a club employee on a fans message board is a good idea? 

Everything ive spoken about and will speak about is purely Ticket related

you won’t find me commenting about anything else other than that on here 

Just now, deyres42 said:

Now who's being condescending...

Wasn’t meant as condescending. We would change it because I appreciate the point you’re making, just at the moment 4 per customer seems to suit everyone else

2 minutes ago, Longlostfan said:

Billy,

Just be careful mate. Its clear to most of us you are doing a good job. I think there are plenty who enjoy the sales' updates (although the guys running the prediction league might not.)

You will get questions, some might look like moans. You will get moaners who might look like they are asking genuine questions.

 

Please be very measured in your response. None of the keyboard warriors have anything to lose by posting on here- apart from maybe the respect of other posters.

When you post even in your spare time you 'represent the club', I'd hate you to be in disciplinary procedures because to rose to someone's bait.

Appreciate that  I’m not breaching any social media conduct rules by posting on here though but I do get what you mean I.e being measured in my responses... I’ll make sure to be careful. Thanks for heads up 

15 minutes ago, deyres42 said:

No bitterness, just think the policy is wrong.

Fair enough, if we get masses complaining then we’ll change it  

13 minutes ago, leeslover said:

It's 8 o'clock Billy, have some downtime!

I can’t I’m hooked to the job!

kidding, time for some Fifa

3 minutes ago, deyres42 said:

Quite ironic that these regular pay on the day match going families could easily have missed out under this policy...

You’re just missing my point now and being sarcastic and condescending. It’s not even negative feedback or constructive criticism. It seems like bitterness really

Just for the sake of ONE family I’d do 4 tickets per customer 

Edit: and if you can’t see why then

1 minute ago, deyres42 said:

Point of principle, shouldn't matter how often these type of games come around.

Least we’re consistent though? Did four general sale for all cup games so far this season, seems only right to do it for Doncaster as well

1 minute ago, deyres42 said:

Point proven then, basically not arsed who gets them as long as they are sold...

Yeah you’re right... just all about the money, started at the Ticket office working for the club I love just to screw over the fans

ha ha ha ha ha 

the families arent season ticket holders. Most season ticket holders came last week. When we were on sale to season ticket holders only.

out of 3600 tickets sold you and one other person have complained. I’ll take two complaints out of the hundreds of people that have bought tickets  

1 minute ago, deyres42 said:

I might be wrong on this but surely most of these families would be season ticket holders?

Yeah you’re wrong  

8 minutes ago, HarryBosch said:

 

There can't be that many variables.....?

I don’t really remember exactly, but just remember going the extra mile for a customer. Which is to be expected hence why I agree with what you said  just sometimes it’s not a simple case of someone buying tickets, especially when there’s thousands of fans and only one of you 

6 minutes ago, whittles left foot said:

Billy, a word. 

You are doing a great job and just about everybody on here appreciates what you are doing and coming on here to correspond with us.

There are always some who want to pick holes or a fight-ignore them and try not to enter into a discussion even though you may feel you are trying to help-you will not win.

 

Whatever I and many others enjoy your feedback and help.

Thanks for the nice words. I get they’ll always be people like that, but I’m not bothered, and I’m not fussed about “winning”. Gotta converse with all fans, even the ones that are difficult, in fact especially those ones

1 hour ago, deyres42 said:

All these families of four he's been looking after, swarms of them by the sounds of it, thought he might have a general idea

Not just families of four, just they’re the main reason why we did it. I want kids to be able to sit with their parents. How can you argue against that?

Edit: “looking after” now you’re just being condescending. Thought you was up for a genuine discussion  

1 hour ago, HarryBosch said:

 

Billy clearly takes pride in his work & does a good job, which is great, but I've read similar to this several times now - to what extent are some of you complicating the simple process of buying tickets for a football match that requires him to provide such a wonderful service? 

You don’t know the circumstances of how I helped him out  

that being said, buying tickets for a football game should be a simple process. Hence four per customer, online availability, the twitter/facebook account where I reply to Everyone, both during work hours and out of work hours... providing constant updates. Doing all that whilst still doing the basic ticket selling and being more than accommodating to our fan base when most times we really don’t have to be

1 minute ago, deyres42 said:

I assume you mean young families? Home games yes, not sure about encouraging them to attend away games though.

Thats absolute rubbish

why should young families not he not be encouraged to attend what could be a memorable game in a rare fa cup fourth round game for latics

i think the young kids will remember Fulham a lot better than the Bury win

Just now, deyres42 said:

So it wouldn't be fair to punish someone who couldn't make Forest Green but basically tough shit to someone who might not have had the means to buy today? Kind of reinforces my point...

 

How many lots of four have you sold out of interest? Geniune question.

Attending a game on a Saturday is a bit different to taking 3 minutes out of your day to buy tickets online or over the phone

didnt have the means to do even that? Text a friend to get you one?

i wouldn’t know, I was too busy doing my job to count something like that

4 minutes ago, singe said:

That is absolute rubbish. We should be encouraging families to attend. 

Billy helped me out so much for Fulham, I want to thank him again. Common sense is all that is needed. 

 

It’s not even just families... but friends of four that want to sit next to each other, or an elderly person who goes with their grandkids, an ambient disabled person who needs a carer that wants to go with their friend also, etc etc. Two per customer would create so many more problems than solutions. We have to weigh up the benefits and drawbacks, everything we do isn’t done on a whim or to screw over the fan base 

thanks for the the kind words mate  

2 hours ago, deyres42 said:

Can't believe it would be that hard to add a code or summat on the voucher.

 

Appreciate you only have finite resources but there's a duty to look after all regular not just season ticket holders.

It wouldn’t be hard. I didn’t say it would be hard, I said it would be unfair on those who couldn’t attend the forest green game but have attended all games this season.

Please read my points properly otherwise I might as well be talking to a brick wall

weve looked after all regular by making the tickets available online and putting on 4 per customer. Which again, like I’ve said to you multiple times, and the point you consistently keep dodging - allows families of four to sit together  

1 minute ago, another fan said:

Reminds me of a situation many years ago when I needed to buy a product but the supplier would not let me buy because if he did he would have sold out. 

FFS I you have a product to sell if there is a demand. We are now getting the best service from the ticket than we have ever had.

Let them get on with it

Thanks for the kind words

Deyresy seems genuine with his queries, so I’ll be genuine with my responses and try my best to explain to him why we’ve done what we’ve done, whether or not he takes my points on board is up to him

3 minutes ago, deyres42 said:

Didn't want a ticket on this occasion but that's beside the point, voucher systems have been done in the past.

Voucher system was considered but then what about those that have attended games all season but couldn’t attend the Forest Green game? 

Or then we’re holding fans to ransom saying “come to this game for priority on the Doncaster game” which might have resulted in more complaints. Again, you can’t please everybody

I’d rather have a family of four be able to sit next to each other than do what you’re suggesting.

1 minute ago, deyres42 said:

If you're not a season ticket holder you've only had today in theory...

And there’s plenty of ways for people to purchase? We made the game available online to make life easier for fans (certainly doesn’t make life easier for us) as opposed to making fans queue up (like in the past for Liverpool x3 and Everton x2), where it would have been a lot easier for us to make fans queue up, but harder for fans who have to queue up in this freezing cold