OAFCBilly

8 hours ago, drphibes said:

I  feel the pricing structure that the club have introduced for disabled supporters of the club is nothing short of a disgrace. For the 2018/19 season a season ticket was priced at £180 and this allowed for a carer to accompany the supporter free of charge and a car park pass was issued to allow access to the clubs car parks. The club have now decided to raise the price of the season ticket for the upcoming season to £270 which basically comes into line with other tickets. This was a large increase to take in one go but even though the future of the club is up in the air I renewed my ticket. Now we are greeted with the news that the club want to charge £100 for the car park pass !!!! The excuse they are peddling out looks to be they are falling into line of other efl clubs. Do they honestly think that bumping up the overall cost from £180 to £370 is reasonable ?

Many disabled supporters do not have the ability to park elsewhere away from the ground like b and q or the hospital car parks, we need to be close to the ground and I honestly feel like this latest move is one step to far.

 

What is the situation regarding gaining a refund on my season ticket that I have bought ? I am seriously thinking about giving up on all this after the best part of 40 years at BP.

 

 

Hi,

I’m the Ticket Office Manager at Oldham and you’re fully entitled to a refund. If you want to discuss the reasons for the price increases then I’d be more than happy to over the phone or via email. 

Thanks

3 minutes ago, simplythemostimportantkick said:

Quarmby. Not you

Pfft

31 minutes ago, disjointed said:

I'd put Billy in charge of the day to day running of the club. #Legend

Maybe one day 

9 minutes ago, fleetwood Blue said:

Becoming disillusioned with it all Billy, how do i go about cancelling my season tickets and receiving a refund..Thats if your still in a job pal

Contact us on 0161 785 5150 or at supporter.services@oldhamathletic.co.uk

Lang just for Fulham!

Think if he'd been played up front for the entire season he'd have scored a lot more too. Still can't believe we only tried him and Surridge up front together once

1 hour ago, owdumer said:

Billy, I'm sure you are convinced you are in the right here, BUT the fact is that there has been a major change to a package I have paid a lot of money for over the last few years. There are several other things I am not happy about but I really don't want to get into a conflict over it on here, Suffice it to say that obviously, I am not the only one who feels somewhat let down over previous seasons otherwise the new rehashed super offer wouldn't have come into being.

By the way, if we are being pedantic, I said you engaged me, not you engaged me first!

 I am on a public forum for supporters debate and comments, I got miffed at being assailed with all those smiley face bloody emojis. Please desist with them!

Fair enough haha

8 hours ago, bozman said:

 

Clearly if the club are making a loss on the service, they can't be expected to continue to offer the same benefits for the same price (how that is possible at those prices I can't fathom, but that's a different debate).

 

Essentially they are swapping something of tangible value (a car park pass) for something of intangible value and of limited appeal to many ( potential prize draw wins). I'm excluding the other new benefits from consideration that are available as standard to all season ticket holders. So it really comes down to whether or not you drive to games, as to whether you consider this package at the same price to be better value than the old package at a potentially increased price.

 

It sounds like the club have reached the conclusion that a majority of 100 club  members don't drive to games.  For those of us that do drive, it's clearly a significantly worse offer but if we are in a minority (I'm very skeptical about that for reasons stated in an earlier post) then it's probably the right thing for the club to do.

 

 

 

 

The way I look at it, would you pay £75 more for the following:

- priority on away games, entitled to 4 tickets per 100 club card (compared to 2 for normal season ticket holders) 

- exclusive gift (worth £45)

- £10 off any hospitality 

- monthly prize draws (yes you are in with maybe a 1/100 chance of winning... but on some of them even if you win you’ve made money back)

- Club Shop offers exclusive to 100 club members only

Some of them have tangible value, some don’t. Even the ones with intangible value might have worth to some people, for example the first 30 to purchase getting a Q&A session plus dinner with the manager. 

We’ve added them and taken away parking. Is the above worth £75? I’d say so, but it’s just all down to opinion and circumstance. Unfortunately we aren’t able to please everyone 

22 hours ago, owdumer said:

Just to point out though, £75 extra for parking doesn't add up to the same price does it? And we have seen some of these offers fail to materialise in years past!

You actually engaged me  

15 minutes ago, owdumer said:

You engaged me!

I did yes but you clearly have complaints about the offer so surely the best thing to do is contact the club about it?

1 hour ago, owdumer said:

I am not trying to say I doubt your personal veracity, you come across as a genuinely helpful and personable representative of the club.

What I do take issue with is that most of this "new" package of benefits will be of little or no interest to me or the vast majority of other fans that I have conversed with, whilst one major part of the package has been withdrawn and is now charged an extra £75 for. Also, some of this package is already available with a standard season ticket (discounts on travel and club shop etc.) So being cited as an extra for 100 club membership is a little disingenuous.

Thank-you  

You're best of putting all this into an email to either myself at supporter.services@oldhamathletic.co.uk or Ashleigh at ashleigh.poxon@oldhamathletic.co.uk (or us both) and we'll see what we can do and if we can somehow accommodate you. Dealing with it over a fans forum isn't exactly the best way to be going about things for either myself or you  

With regard to the discount on travel and club shop, this was always going to be offered on standard Season Tickets, it would be unfair if we only offered it on standard Season Tickets and didn't offer it to 100 Club members who are paying over double the price. It's still an extra as it's included in the price and something you didn't get last year...

1 hour ago, owdumer said:

Also the change to car park charges was not mentioned in advance  or I definitely would have given "feedback"

This is something else that is best discussed via email  

 

1 hour ago, owdumer said:

For me the car parking has always been a major part of the package, a one in ten chance of maybe winning a "special" prize draw over the course of a season is far less of an attraction.

The phrase "after feedback from supporters" was used in the e-mail,  but I don't recall being asked for feedback. I have been a 100 club member since the beginning so "the past",( key words you seem to dismiss so easily) is what I have experience of and while you are inferring that this time will be different, let's just say that we've all heard that before and time will tell!

That's fair enough

Ashleigh did send an email out regarding the price increase for feedback on it and she did say if anyone wanted to discuss it with her prior to the Swindon (I think?) game that she was all ears to feedback. 

The phrase "after feedback from supporters" was used in the website article, not in an email. And it wasn't just feedback from 100 Club members, but supporters in general. We wanted to add value to it, make sure that we were at least breaking even on the package and its cost (we wasn't in the past), whilst ensuring that supporters weren't miffed off at any substantial price increase. We feel that the package we've put together has done all this and so far the feedback has been positive.

I wasn't dismissing the words, I was simply implying that myself and Ashleigh won't be like that. I'm not going to stick my reputation and integrity on the line putting together a package that we won't be able to adhere to. Everything that's in the package will be offered and done  

 

4 minutes ago, bozman said:

I'm surprised by this comment about the parking. Living 30 miles away from the ground I used mine  for every game, but was often re-directed away from the dedicated 100 Club parking spaces to other areas of the car park because the allocated spaces were already full.

 

You are correct though that it was indicated that the price may go up.

This might be due to Boardroom guests/box holders and their guests etc. Not sure... I'll bring it up with Ashleigh and see what she says  

 

14 hours ago, owdumer said:

Just to point out though, £75 extra for parking doesn't add up to the same price does it? And we have seen some of these offers fail to materialise in years past!

To be fair I don't think we ever explicitly said anywhere that it would be the same price. In fact I think Ashleigh (our Commercial Assistant) sent an email out to current 100 Club members saying that the price might increase.. in the end we decided to keep the price the same but take Car Parking away as not many current 100 Club members use/need/want it, so we just took it off and added it as an extra at an additional (discounted) cost.

The spare Car Parking places that 100 Club members got that weren't ever used by them can now be sold to normal supporters that want them next season.

 

14 hours ago, owdumer said:

years past!

Key words here  

26 minutes ago, underdog said:

Bit the bullet and renewed today from Isle of Skye on my jollies

 

No answer lunchtime via phone so logged online, created myself, selected and paid for it all.

 

Phew!

Sorry nobody was able to answer you, but I’m glad you used the online system. It is really good and easy to use, and makes our life a lot easier!

1 hour ago, oafcshuck said:

 

I'm sure Billy said it wouldn't be possible to make a call on this just a few days before the start of the game due to the Northampton tickets or something, that's the reason they haven't waited.

Not just that, but for us too. We've already had a fair few people that had bought Northampton tickets and are now rightfully asking for refunds, if we had left it until next Wednesday, then we would have had loads more and it is just a nightmare for us

Not only that but 3 days is hardly enough time to promote discounted tickets effectively

Only Latics fans could nitpick about cheaper tickets...  

3 minutes ago, fleetwood Blue said:

sorry Billy I didn't explain properly, I bought my tickets on Tuesday but it wouldn't allow me to buy standing

:S that's strange then, we had plenty left... 

Must have been a system error, never happened before though

36 minutes ago, fleetwood Blue said:

 

Hi Billy, How come when I bought my ticket and the 2 kids online it said there was no standing available so I had to pay £45 for 3 seated tickets but ive since found out theres plenty of standing available..Was there a problem with the eticket site?

We’ve no standing tickets left. Exeter said they’d sent us 400 Standing and 350 Seated when really they’ve sent us 350 Standing and 400 Seating. Before we closed up at 5 earlier we had one standing ticket left 

There will be standing tickets available on the day as far as I’m aware but we don’t advertise pay on the day until a day before the date of the fixture at the request of the hosting team

If you want you can phone us tomorrow and we can refund you for your tickets and then you can just pay on the day in the standing section?

18 minutes ago, singe said:

Billy says 468. Billy is the man. Near enough though, and  will exceed 500 anyway.

 

 

30 comps too tbf, so pretty much 500

33 minutes ago, Lee Sinnott said:

So we didn't have the normal capacity then...?

25 minutes ago, kowenicki said:

 

I think he was responding to the query raised earlier about a much reduced capacity due to insufficient trained staff. 

 

If Sky are there (which they will be) then presumably we lose a few hundred for that?  How many seats did we lose on Monday?  

 

 

@Lee Sinnott what @kowenicki said.

Our grounds capacity is about 13,500, but we'll never be able to sell this many for safety reasons/segregation etc. This isn't just the case with us but pretty much every club, Old Trafford have a capacity of 76,000, but they only had 74,431 there yesterday. This is due to safety reasons etc 

@kowenicki Yes we lost about 300

15 minutes ago, Lee Sinnott said:

So we can expect all 13,000 seats to be available if we make the playoffs or draw a big team at home in the cup next season, despite the fact we didn't even have normal capacity for a game at home to Mansfield at the bank holiday...?

As far as I'm aware we did have normal capacity for the Mansfield game, aside from the area of the Main Stand that was affected by Sky's gantry

10 minutes ago, Lee Sinnott said:

@OAFCBilly have we got an answer to the man's question? If we had a big cup tie, would we be at normal capacity or is it reduced...?

As far as I'm aware normal capacity

42 minutes ago, oafcshuck said:

 

There's plenty of clubs that have the away fans share with home fans. 
Huddersfield for example? Just have a shed load of netting down the middle, although I grant the way the Chaddy End is structured that wouldn't be as straight forward

that's exactly why we can't  

3 minutes ago, lookersstandandy said:

 

The Chaddy End will always be the Home End to me Billy.

Was just speaking generally  

32 minutes ago, oafcshuck said:

So can the Chaddy End never be segregated?

Like if we got Forest Green in the play-offs and they only brought 1200 and we could sell out? We'd just leave 1,500/2,000 unused seats around?

Not unless we build a metal barrier in there like the one separating the RRE and the OACT Family Stand.

Yes that's right. That's generally how segregation works.

The away stand is the away stand, regardless of how many tickets the away team sells in there

1 hour ago, latics22 said:

That much of an increase for reduced tickets ? They still have to travel. 

Usually if they've sold 200 tickets a week and a half before the date of the fixture, then we'd be looking at 500 altogether (further 200 in sales and then about 100 on match day)

Think with it being cheaper prices and last game of the season, we'll be looking at between 500-800 from them yes...

Don't know anything about attendances or ticket sales me though so

Probably will be 500 though, 800 is just me being (very) optimistic