I seem to have hijacked Wozz's thread - that wasn't my intention Wozz, sorry.
Thanks for the advice/insight everybody - especially Derek
I work within the world market for a major pharmaceuticals company. In this day and age - customer focus, dignity at work, teamwork, problem solving, effective comms and influence, are all very much a part of our day to day operation. I suppose it's been like that for the last 15 years to my knowledge. So no surprises there.