pcassist Posted November 12, 2020 Share Posted November 12, 2020 Has anybody had the £10.00 refund for the payment to watch the Southend game on the 27th October as promised by them? I've just Emailed iFollow, let's see if they answer. Lofty Link to comment Share on other sites More sharing options...
Millibob Posted November 12, 2020 Share Posted November 12, 2020 In a word NO Link to comment Share on other sites More sharing options...
Dave_Og Posted November 12, 2020 Share Posted November 12, 2020 Got an email on Tuesday saying back in 3-5 days Link to comment Share on other sites More sharing options...
penrhyn Posted November 12, 2020 Share Posted November 12, 2020 nope Link to comment Share on other sites More sharing options...
L1onheartNew Posted November 12, 2020 Share Posted November 12, 2020 Never happens. I have had a season pass since it all started. Havent received a refund for the cancelled Covid games, nor the Southend game. Link to comment Share on other sites More sharing options...
RobinsDuckEgg Posted November 13, 2020 Share Posted November 13, 2020 12 hours ago, L1onheartNew said: Never happens. I have had a season pass since it all started. Havent received a refund for the cancelled Covid games, nor the Southend game. I got the refund for the cancelled games back in July. Link to comment Share on other sites More sharing options...
TheBigDog Posted November 13, 2020 Share Posted November 13, 2020 22 hours ago, pcassist said: Has anybody had the £10.00 refund for the payment to watch the Southend game on the 27th October as promised by them? I've just Emailed iFollow, let's see if they answer. Lofty My £10 refund has just been paid into my bank account Link to comment Share on other sites More sharing options...
JoeP Posted November 13, 2020 Share Posted November 13, 2020 Got the email saying they were going to refund within two weeks. Hadn't been refunded by Tuesday, which was two weeks after the game, so e-mailed them chasing it up. Got an e-mail back saying they said they'd refund within two weeks of their original email, the last day of which is today. Still haven't got the refund... Link to comment Share on other sites More sharing options...
kowenicki Posted November 13, 2020 Share Posted November 13, 2020 Haven't had a refund and haven't asked for one. Why do I need to ask? Frankly I cant be bothered, my time is worth more to me than the tenner. Perhaps that is what they are counting on? Link to comment Share on other sites More sharing options...
JoeP Posted November 13, 2020 Share Posted November 13, 2020 20 minutes ago, kowenicki said: Haven't had a refund and haven't asked for one. Why do I need to ask? Frankly I cant be bothered, my time is worth more to me than the tenner. Perhaps that is what they are counting on? It would seem so. 50,000 people don't chase it (I know they shouldn't have to) and that's not a bad night's work considering they didn't provide anything like the service they should've. Probably wouldn't bother me either, if I thought they weren't trying to pull a fast one... Link to comment Share on other sites More sharing options...
pcassist Posted November 13, 2020 Author Share Posted November 13, 2020 Just had a reply from iFollow saying "Sorry for the delay with this. The refund was processed yesterday (12th November). Please allow up to 21 days for the funds to be processed by your bank. Apologies again for any inconvenience this may have caused". 21x days to process is something of a joke though. We'll see what happens. Link to comment Share on other sites More sharing options...
JoeP Posted November 13, 2020 Share Posted November 13, 2020 It's been refunded for me now. It's as if they were reading.. Link to comment Share on other sites More sharing options...
Worcester Owl Posted November 13, 2020 Share Posted November 13, 2020 14 minutes ago, pcassist said: Just had a reply from iFollow saying "Sorry for the delay with this. The refund was processed yesterday (12th November). Please allow up to 21 days for the funds to be processed by your bank. Apologies again for any inconvenience this may have caused". 21x days to process is something of a joke though. We'll see what happens. 21 days is indeed a joke. Most BACS transfers seem to be same day these days - especially when coming out of my bank account!! Even cheques (remember them?) can be cleared in far less time. Who is regulating these jokers? Link to comment Share on other sites More sharing options...
Dave_Og Posted November 13, 2020 Share Posted November 13, 2020 On 11/12/2020 at 1:14 PM, Dave_Og said: Got an email on Tuesday saying back in 3-5 days Came in yesterday Link to comment Share on other sites More sharing options...
Monty Burns Posted November 13, 2020 Share Posted November 13, 2020 6 hours ago, JoeP said: It would seem so. 50,000 people don't chase it (I know they shouldn't have to) and that's not a bad night's work considering they didn't provide anything like the service they should've. Probably wouldn't bother me either, if I thought they weren't trying to pull a fast one... Seems like legit viewing figures for a Latics match Link to comment Share on other sites More sharing options...
L1onheartNew Posted November 13, 2020 Share Posted November 13, 2020 15 hours ago, RobinsDuckEgg said: I got the refund for the cancelled games back in July. I have been writing since July. Similar then. Link to comment Share on other sites More sharing options...
kowenicki Posted November 14, 2020 Share Posted November 14, 2020 16 hours ago, JoeP said: It's been refunded for me now. It's as if they were reading.. Same here. Link to comment Share on other sites More sharing options...
JoeP Posted November 14, 2020 Share Posted November 14, 2020 12 hours ago, Monty Burns said: Seems like legit viewing figures for a Latics match Well I thought a few might have not bothered after the home defeat to Port Vale.. Guessing it effected every game, innit. Link to comment Share on other sites More sharing options...
RobinsDuckEgg Posted November 14, 2020 Share Posted November 14, 2020 11 hours ago, L1onheartNew said: I have been writing since July. Similar then. The ifollow administration is poor and the match day help is worse and often surly. The only thing better this season is a slightly clearer picture, and less buffering. The refund I got was on the 22nd July of €24.70. It only showed up on my credit card and was not paid directly into my account. Link to comment Share on other sites More sharing options...
Millibob Posted November 14, 2020 Share Posted November 14, 2020 Just checked and mine came in yesterday (13/11). I did not contact ifollow but it's back now. It's just in time to invest it with BetFred (other bookies are available) on a 3-0 win over The Iron today. Come on you blues. Link to comment Share on other sites More sharing options...
super_blue Posted November 17, 2020 Share Posted November 17, 2020 I’ve had £10 drop back into my account and I didn’t make a compliant as it was fine throughout for me...I’ll take the refund though! Link to comment Share on other sites More sharing options...
pcassist Posted November 18, 2020 Author Share Posted November 18, 2020 My £10.00 refund arrived today.......... Link to comment Share on other sites More sharing options...
OldhamAthlete Posted November 18, 2020 Share Posted November 18, 2020 On 11/14/2020 at 11:31 AM, Millibob said: Just checked and mine came in yesterday (13/11). I did not contact ifollow but it's back now. It's just in time to invest it with BetFred (other bookies are available) on a 3-0 win over The Iron today. Come on you blues. Easy come easy go. Or a fool and his money are easily parted ( no offence meant). Link to comment Share on other sites More sharing options...
Millibob Posted November 18, 2020 Share Posted November 18, 2020 3 minutes ago, OldhamAthlete said: Easy come easy go. Or a fool and his money are easily parted ( no offence meant). Strange but work got busy and I forgot to put it on on Saturday. I am thinking investing in in Exeter, might have to wait and see Mo and Barry to select the players after 2.00pm on Saturday. Should be a safe bet after last week!! Link to comment Share on other sites More sharing options...
meat pie sausage roll Posted November 21, 2020 Share Posted November 21, 2020 Worst company I have ever had to deal with. Sill haven’t been able to get free season access for home matches. I sent numerous emails to Latics and IFollow and am being passed from Pillar to post each saying that I need to contact the other. Every time you email you have to wait 2 days for a response and they’ve now stopped bothering to respond. My emails to IFollow have now started bouncing back. Not even had a response to my request for a refund for the Southend game so now refusing to purchase any more matches out of principle. I can still watch the home matches by breaking Corvid rules and going to my Dads. I have now just accepted that the bureaucracy and systems have beat me and contemplating asking for a refund on my season ticket which might just prompt Latics to contact IFollow on my behalf. Rant over Link to comment Share on other sites More sharing options...
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